Archives February 2017

On-premise and Hosted CRM – Differences and Comparison

On-premise and hosted are the two main classes of customer relationship management solutions available today. Although the tools offered by both of them are almost the same there are many differences in terms of cost, implementation, performance and customization. This article will help you to know both on-premise and hosted CRM solutions are differentiate between them, and can guide to choose the right CRM for your business area.

On-premise CRM solutions are licensed stand-alone locally managed customer relationship management solutions. Companies purchase them from the software providers and install the on client/company computers to run special tasks. Hosted CRM solutions are on the other hand mostly open-source remotely manage ready-to-go solutions. They do not require purchasing, the CRM vendors allow the users to use solutions installed on their computer by charging a monthly usage fee. Hosted CRM solutions are the typical example of Software-as-a-Service or SaaS.

The difference between on-premise and hosted CRM solutions are increasing day by day. It is estimated that most small to medium size businesses prefer hosted solutions and large one prefer on-premise solutions. There are many reasons for it. And below are some most prominent ones.

We will start with cost, the most important factor in any business. Large corporations usually have good financial background are can afford great initial investments for purchasing and implementing the software, and also for setting-up servers, databases and internal networks. They usually have hundreds or thousands of users, which rules out the opportunity to subscribe software with monthly fee per user. Hosted CRM solutions do not require any upfront investment or maintenance cost. The limited number of users in small scale companies makes hosted CRM an excellent choice to avoid large-scale investments.

The second factor to consider is the data security and data back-up. On-premise systems do not require any intra-company data transfer, except those initiated by the user himself. All documents are saved and treated in local database which greatly enhances the data security, which is very important for many big companies. On the other hand small scale businesses do not have that much important data; so they can host this data in a remote database, which is maintained by the vendor. Hosted CRM solutions offer almost same level of data security as on-premise systems by using secured data transfer pathways and encrypted data.

Other reasons include technical knowledge and easy to implement. On-premise CRM implementation require the assistance of some skilled workers who are good in software development and network administration. The implementation period is also fairly lengthy for on-premise systems. These two factors work against small businesses. Hosted CRM solutions use web based graphically enhanced easy-to-follow interface for software implementation and are ready-to-go systems, just after the completion of sign-up process.

Source by Praveen Ortec

An Insight in Custom Software Development

Gone are the days when companies just developed web sites and were able to survive. In today’s changing times, custom web development and custom software solutions are required to meet the specific needs and requirements of clients. The emphasis is on providing tailor-made solutions to meet the customer requirements and mechanize business processes.

Custom software development includes, the development of portals, document management solutions, e-commerce applications, business application and computerization software, custom software solutions and online applications supporting business-to-business collaborations. No matter what the project entails – whether it’s a custom application, a complex IT solution or a remodel of an existing network structure – the Software Development Company should be able to create a development composition that will provide the client with the value, timeline and the budget they need.

In assessing the project requirements the company should work closely with client to map project specifications and make tangible recommendations concerning the ideal development environment, whether it involves domestic resources, offshore capabilities or a combination of the two. Apart from the custom software solution developed by the best talents available in the industry, the solutions should be affordable, practical, and efficient. By leveraging the immense power of the Internet, companies have succeeded in creating virtual offices resulting in increased productivity and overall efficiency improvement.

The expertise to use latest programming language tools and platforms for client-server applications allows companies to be flexible and explore the pro’s and cons of a solution before recommending it to the client. These custom solutions not only establish an identity for its clients on the Internet, but also help in increased sales by traffic generation and brand promotion on the web. The customers range from medium scale companies trying to establish an online identity to large corporate houses focusing on enhancing their online existence. The key is to work with clients to convert their idea into a usable, practical, secure and cost effective solution.

Custom Software development starts from analyzing the business needs, documentation, and consultation to project delivery, implementation and on-going support, following standard development life cycle processes at each stage of the project. The stress is on delivering tailored, cost-effective, high quality scalable custom solutions that perform. The relationship and cooperation between the developers and clients should be given due recognition. The negotiation process itself should be viewed as a means of achieving and maintaining a viable relationship. A reputed IT solution provider believes in putting their main strength of application development to optimum use and promotes recognition of people as the primary drivers of project success coupled with effectiveness and adaptability in their work methods.

A reputed company relies on cutting-edge tools and technologies to provide solutions in domains such as engineering, hospitality, manufacturing and accountancy to name a few. Successful project is not only a result of good planning and clever management; it is also a result of insightful communication with the client and understanding his needs. The development process should be established in a way that the clients can control any stage of project implementation. Every step should be negotiable. A risk list should be maintained and developed for all critical projects and honest realistic reports about status of identified risks and any issues that can affect project deadline should be reported. The development process should be well documented, so it is easy to control remote projects.

Source by DeepRaj Srivastava

Why Mobile Phone Tracking is an Effective Way to Track People

Police force, doctors, and fire brigade men are most wanted during an emergency. A sergeant on duty would roll up his sleeves and be ready at all times in case a frantic call for help. To meet up this sudden demand, the surveillance department uses cell phones to track people who seek their help during emergencies. These special mobile phones are technologically powerful with a mobile phone tracking system to locate people quickly and accurately.

GPS Tracking Technology

The technology that is used in tracking people, automobiles, objects located anywhere on the earth is Global Positioning System (GPS). The know-how uses satellite signals to locate the distance between the object and the satellite and the time when the measurement was done.

Although invented for US Defense team, the concept has found immense use in the mobile phone tracking system. As the signal used in GPS methodology can go through tangible and opaque objects, it is simply effective way to locate cell phones that may be kept in a pocket, suitcase, or wrapped up in a cloth.

Different Tracking System

Different handsets are compatible with different mobile phone tracking system. For instance, there is network-based GSM Mobile Phone Tracking System that uses the network of the mobile service provider to locate phones. A handset-based GSM Mobile Phone Tracking System would use the handset’s identification, strength of its signals, and latitude-cum-longitude of the earth’s axis to locate objects. Hybrid GSM Mobile Phone Tracking System has the capacity of using both network and handset tracking system to track the mobile phone.

Uses of Mobile Phone Tracking Know-How

Locating a mobile phone is the most essential use of a mobile phone tracking system. One can find out the phone and consequently, its user through GPS technology. However, this is not the only utility of the tracking system. Other benefits include capturing of photos, videos of a memorable holiday trip.

In fact, many holiday enthusiasts use the mobile phone tracking system to find out locations of trips using Google Earth and 3D maps. You may also share data while you are traveling through GPS mobile phone tracking utility.

Today, mobile phone tracking system is used even in corporate sector where the management intends to know the exact location of a worker. It is quite effective, affordable, and efficiently manageable. When one needs to save time and reduce work pressure, mobile phone tracking tool is a wonderful means to make this effort a reality.


GPS-enabled mobile phone tracking system has a bright future. It has already made its way into the tracking system for serious and recreation works. If the tool is picked up from an excellent firm, it can be unique in itself, reliable to the users, and effective in users’ requirements.

So, next time your child goes for an excursion or trekking trip to a remote area, don’t lose your sleep. Track your child with the mobile phone tracking system. Similarly, you can also find out what your sales guy is up to during an outdoor session.

Be sure to get all this and much more – through mobile phone tracking system.

Source by I Mobile Phone Tracking

Peachtree hosting – Getting Peachtree Accounting application Hosted in the Cloud

Peachtree cloud is one of the better ways to access the Peachtree accounting application for a large number of small and medium businesses, for the Cloud system provides many benefits over the traditional desktop based application access. Cloud based application access is desirable over other alternative primarily due to following reasons:

Being easy on the pocket of Small business: The most important implication of the Peachtree Hosting in the cloud is that it is time and costs saving for the small business as they can have readymade IT infrastructure installed in moments at a fraction of the costs of that of wholly managed Local IT infrastructure. The reasons are not far to seek.

  • The small business is freed from the frills of maintaining complete IT infrastructure at their ends many times investing in undesirable and obsolete IT functionalities as well as wasting precious human resource in this process for accessing applications like Peachtree accounting software.
  • In most of the cases what small business needs are readymade services, in this case IT infrastructure service, which can be used as an end product, and not the backend investment in technologies which becomes obsolete quite fast. · Small business with limited resources needs to collaborate effectively and cloud technology can come handy in real time online collaboration thereby improving both efficiency and reducing costs wherever desired.
  • IT administrators like it too: For obvious reasons Cloud environment to host application like Peachtree has many supporters. For one the administration of the IT infrastructure is easy as the software is installed on the central Cloud servers and accessible as local desktop interface at the users end. This means that: · The IT administrators do not have to install the Peachtree accounting application at each user system · They do not have to manage settings for each user as uniform and common setting for all users can be set centrally.
  • Security of the IT infrastructure is more effective with centrally managed application More data security and prompt IT support: Another reason for popularity of Cloud services is ability to provide comparatively more data security than the local IT supported application.
  • Prompt IT support: Cloud based application, such as Hosted Peachtree, is fully secure as real time monitoring of the network is done coupled with latest security tools availability for checking health of the network for possible threats. · Multiple data centers: All the Peachtree application data is stored in Multiple data centers which more protected in terms of data loss IT support: The most critical aspect of any IT environment is IT support which may not be timely available for locally managed IT. Peachtree hosting in the cloud allows for always on IT support availability so that end users do not have to invest in IT support professionals and thereby save technical troubleshooting costs.

Source by David Ricklan

Migration from XP to Windows 7 – Zinstall XP7 Review


Looking to buy a brand new Windows 7 PC but don’t want to spend days copying files and reinstalling all your beloved applications with your custom settings? A new PC Migration suite – Zinstall XP7 – claims to provide a “breakthrough solution” – “fly” you from XP to 7 “business class”.

Migration is a term generally used to describe the act of moving applications, settings, files, etc. from an old Operating System (or computer) to a new one. It usually involves at least 3 steps:

  • Going over your system looking for installed applications and their settings and data, windows settings, important files, and anything else one might miss when it’s no longer there.
  • Backing up all the above to some temporary storage – such as a Removable Drive or a number of DVDs, depending on the amount of data. This may include copying all your favorite music and movies, your documents, exporting your Outlook’s PST files, browser favorites and more.
  • Restoring everything to the new system. This can be as easy as copying some documents, or as difficult as tracking down the installer and license info for some legacy application you bought a while ago…

Migration is, without a question, a daunting, tedious and time consuming task for most of us. This is true when moving to a new computer with the same OS, and even more so when one wishes to migrate from Windows XP to a brand new Windows 7.

Every time Microsoft launches a new OS, the problem of PC Migration emerges – and crowds of PC users start crying for help in hopes someone will hear them. Windows 7 is, of course, no different – especially since the majority of users still run Windows XP and Microsoft refrained from providing an upgrade path from XP to Win7. Moreover, a lot of incompatibilities between XP and 7 make this task almost “mission impossible”.

There is always the possibility to start anew on the new computer and only copy a handful of really important files, but this option is often not acceptable for those who use their PC for more than browsing the web, watching some videos and sending an occasional email.

Wouldn’t it be great if an automatic tool existed that could just solve this problem once and for all?

Zinstall XP7 vs. Windows Easy Transfer vs. Laplink PCMover

Let’s see how Zinstall XP7 measures against two common alternatives – the free and built-in Windows 7 Easy Transfer, and Laplink’s veteran PCMover.
First, a dry comparison sheet:

Zinstall vs XP Mode vs PC Mover

So what do we get from all this?

Windows Easy Transfer, being free, provides a good bang for the buck – It will move the “My Documents” folder, Internet Explorer Favorites, some windows settings and any other folders a user might select manually to be transferred. No applications will be transferred, just the data.

PCMover makes a courageous attempt to migrate all the user applications as well as the user files. The results, supported by several forums and blogs, are mixed: some users report it successfully migrated most of their applications, while many others complain that some applications failed to migrate or worse – were migrated in such a way that they fail to run and are very difficult to remove.  Some notable examples of such disasters include Microsoft Outlook, Adobe products, several components of Norton Security Suite and McAfee Antivirus/Firewall. This is not a surprise, since there really is no way to know for sure where an application installed all of its components, not to mention the wide variety of application add-ons.

Moreover, many applications built for Windows XP wouldn’t work at all on Windows 7 by any means because of inherent incompatibility.

Zinstall XP7 approaches the migration challenge in a completely different way – it takes the entire, all-inclusive old Windows XP System and encapsulates it, in its whole, into a special isolated container on Windows 7, together with an application that is able to run a sort of a Virtual Machine with the Old Windows XP.

The end result is fairly surprising.

From the user experience point of view, the result is quite similar to having a PC with a “dual boot” configuration of Windows XP and Windows 7. There is just one “slight” difference: you can switch between XP and 7 instantaneously with a click on the tray icon, without being annoyed by constantly having to reboot your PC.

What I like most about this concept is that you basically get a solid guarantee that nothing is left behind – and all the stuff from your old Windows XP is with you and working.

Interested to see how it all looks?  Read on.

Test Setup

In order to give Zinstall XP7 a test ride, I used my 6 year old Athlon XP 1700+ based Windows XP as a guinea pig. The new computer is well-rounded Intel Core 2 Duo 7300 with Windows 7 installed.

Test setup

The Migration Process

In order to do a migration I got a Zinstall XP7 license from Zinstall’s website ( It‘s worth noting that Zinstall promise that they will only charge you if you are satisfied with the migration result. In any case, after the purchase, I received an email with the license info and some basic instructions, which I started following right away.

I tried migrating Windows XP to Windows 7 in the most complicated scenario – an XP is installed on the old computer and the new one equipped with a pre-installed Windows 7 Home Premium.

I connected the old and new computers with a network cable and started Zinstall on the old computer.  It prompted me to enter the serial number and email. After that, it tried doing an “online activation” which couldn’t have possibly worked, since I disconnected the computer from the internet in order to connect it to the new computer. So, instead, Zinstall proposed to do a web activation – i.e. go to a page on, enter an activation id on a computer that IS connected to the internet and receive a confirmation id in return, to be entered into Zinstall running on the old computer. At this stage I decided to just connect both the old and new computer to our DSL router and start over.

This time everything went smoothly – the old computer remembered the license info and Zinstall launched, asking us whether we are currently on the old or the new computer:

Which computer is this?

So we chose “Old computer”.

Next, Zinstall asked us to run it on the new computer as well:

Zinstall seaching...

So, we ran Zinstall on our Win7, chose “New Computer” and got the main screen:

Zinstall main screen

As you can see, Zinstall correctly identified the old computer, so I pressed the big “Go” button.

The “Zinstall Migration Progress” dialog appeared and the migration started up.

I had 65 GB of data to copy, so I opened up a calculator and tried to estimate how long a coffee break I can take while the migration is running. Some simple math showed that copying 65GB over a 100MBit network in full capacity should take about an hour and a half. So I set my stopper and the PCs alone. About an hour later I came back to see that there are just 15 minutes left, and indeed – 10 minutes later the migration completed successfully.

Zinstall - Migration complete

Total time of migration: 1 hour 17 minutes.

This raised my suspicion. How could it possibly copy 65GB at better than channel capacity?!

So I decided to contact Zinstall support and ask them just that. The reply was quick to follow:

“Dear Richard,

The phenomenon you described is completely normal.

When Zinstall performs a migration over a slow network connection, it compresses the data before transmitting it over the network, which can result in an effective migration speed that is higher than channel capacity.

Best Regards,
Zinstall Support Team”

So, the migration completed successfully. The next question is, obviously, what did we get?

Migration Results

The migration had little visible effect on our test Windows 7 – a Zinstall icon appeared on the desktop, and also in the system tray. Right click on the tray icon and a menu appeared:

Zinstall - switching desktops

A click on “Switch to Old Desktop” made the old Windows XP to appear instead of Windows 7! My first thought was – “Hey, those guys are fooling me! They’re just doing some sort of a Remote Desktop connection to the old Windows XP”. My second thought was – “But I’ve already powered off the old computer”. And, not surprisingly, Zinstall’s tray icon was present on the Windows XP desktop as well, so I used it to switch back to the Win7 desktop.

Next, it was time to check that all the apps and files were indeed there. Double-click, and I’m in Windows XP again. Go to Start menu and it looks just like the original XP – three columns full of too many programs. I ran Word & Outlook from the start menu (Outlook showed up with all my mail in the inbox), double-clicked a PDF from the desktop (Adobe reader popped up), started Winamp from the quick launch menu, and finally entered in Start->Run to have it opened using the default Firefox 3.5 in a colorful tab.

A more thorough examination showed that drive C: had 15GB of free space and that an extra network drive Z: was added that contained a folder named “C” which itself pointed to Win7’s C: drive.
At this stage I also noticed that Norton started a scheduled system scan.

In short – I had my good old Windows XP right in front of me.

Performance wise – I didn’t feel a difference on Win7 whether the “Zinstalled” Windows XP was running or not, but a more thorough benchmark is surely in order. According to Task Manager – Zinstall runs a couple of processes in the background that take up to 90MB of RAM when the old Windows XP is being used, and their CPU usage varies, depending on the workload of the Windows XP.

I also tried some of the more esoteric features – copy pasted some text from XP’s Word 2003 into a newly opened Wordpad on Win7, saved it to an RTF file on the desktop and copied the file to “My Documents” on XP. Switch back to Win7, right click on Zinstall and “Show Old Desktop files” opened Windows Explorer on a folder containing a subfolder “C” which pointed to the old OS, so I used it to find the aforementioned RTF file inside “Documents and Settings” and copy it back to Win7.

I must say that the concept of having the old and new desktops at the same time seemed confusing when I first read about it in on Zinstall’s web site, but after getting directly acquainted with it – it was very intuitive thanks to the clear distinction between the “Old” and “New” environments.


In the dark and miserable world of PC Migration – Zinstall is a ray of hope shining bright above the rest.

It is extremely easy to use – all we had to do, literally, was to run Zinstall and press the big “GO” button. The end result is no less than stunning – you boot into your new Windows 7… click! You’re on your old Windows XP with all your apps, settings, files and what not… click! You’re back on your new Windows 7.

And the cherry on top – you can share files and use copy-paste between the old and new systems.

The only entry in the cons column is the price of the software. $89 is not cheap, but from my experience – Zinstall is worth every penny.

Zinstall’s website:

Source by Richard Foreman

Modules of CRM solutions

Customer Relationship Management is the process of managing relationships with customers by capturing, analyzing, and storage of customer, partner, vendor details and also internal process information. The key functionality of a CRM solution can be studied under 3 basic modules. They are Marketing, Service and Sales. All these modules are Operational, Collaborative and Analytical.

Marketing Module

The marketing module of CRM comprises of functionalities regarding short term execution of marketing related activities and long term planning within a company.
It also helps in activities like Campaign Management, lead management and planning. Marketing module enables your company to run marketing campaigns using different communication channels, which targets potential buyers using a product or a group of products as a message. It generates sales related leads which then can be converted into sales.

Service Module

The service module of CRM focuses on how effective the system is of managing customer service which is planned or unplanned. It helps in activities like Service Order Management, Service Contract Management, Planned Services management, Warranty Management, Installed Base (Equipment) Management, Service Level Agreement Management, Resource Planning and Scheduling and Knowledge Management

Sales Module

The Sales Module of CRM Solutions focuses on the sales team of the company to manage and execute the pre-sales process, making it more organized. The sales teams in most companies are responsible for capturing any leads or opportunities, capturing customer interaction, the CRM helps them process this data and monitor it in the future. This helps in organizing all relevant data received and captured for a deal to be put into one place, it could hold data as expected budget, total spending, prospective customers, key players, products interested in, important dates and expected closing dates of a deal.

Each of these can be stand alone applications depending on organizational need. It is important that the right software is selected and more importantly implemented correctly for any CRM to be effective.

Source by Paul

How to Save iPhone Data?

iPhone Copy Software is all in-one solution to copy or backup the data which are stored into iPhone. This great application helps you when your portable gazette will be completely full from data. Now what will happen? Can you purchase another gazettes to store and enjoy left audio and video songs which could not be stored.

The answer will be no because at present such tool is present that can store left data into another storage media as well as make complete backup of stored data into iPhone. Backup is a smart step to make bank balance of your data which are store in a portable media player.

iPhone Copy Software is one of them a great application which enables user to copy the all saved data into external storage media for further use. Electronic gazettes don’t promise you to save the data permanently. Miss use, virus attack, get hard stroke, fall down from a height, these all events may cause data loss.

The above mentioned events are common and often every iPhone user faces them. A few of them don’t lose the stored data where as rest of them are not lucky and lost everything that were saved in their lovely portable media players. Lost thing can’t be recovered, it is a universal truth.

So avoid these data loss, copy or backup of data is last solution to again recover. So Apple Company strongly recommends their gazettes users to make backup copy using iPhone Copy Software. It has unique features and advance technology which enables you to copy your stores data into external media or on your PC.

This ultimate software is free download available at Internet. People can easily download a copy and keep continue watching and hearing the audio and video songs on iPhone without any interruption.

Source by jimmy

How to Uninstall and Remove Symantec Enterprise Vault?

Are you in a need to completely uninstall and remove Symantec Enterprise Vault but you really having no idea how to do it? If so, you are not alone.

Most of the time, when you try to uninstall and remove Symantec Enterprise Vault in the add/remove programs list entering from the Control Panel, you may not find it there. So it does not permit you to delete it. Even though you have uninstalled it, it still may start up automatically when you log on. Then you have to disable it from task manager each time you log on. Does it sound frustrating? This is because the registry entries and the Symantec Enterprise Vault related files respectively remain hidden in the nooks and corners of your registry and hard drives.

Then I’ve setup a step-by-step Symantec Enterprise Vault removal plan for you so you can conduct the removal as soon as possible.

However, whether you want to remove this program, note that this will result in no protection for your PC. Then be very carefully when browsing the internet.

Method 1 Uninstall and remove Symantec Enterprise Vault manually

1. Locate and remove Symantec Enterprise Vault by deleting the related files, a trained software professional would better do this job.

2. Eliminate the registry entries if you can.

3. Delete connected directions.

By doing a quick search via the Internet, you can find out what files and registry entries need to be deleted. But this removal is only recommended for computer experts, for deleting the wrong file or registry key may render Windows unbootable.

Method 2 Uninstall and remove Symantec Enterprise Vault automatically

There is a much simpler and safer way to conduct Symantec Enterprise Vault removal, and what you need is a security tool removal tool. This tool can uninstall the program firstly, and then it scans your registry and your hard drives to find and delete all the files that related to the program, easily and effectively.

There is actually a fantastic removal tool that can help you remove Symantec Enterprise Vault completely with great success and make sure all the now-defunct Registry entries and related files are eliminated automatically with a few clicks.

Source by ianchan1985

Remove and Disable Windows Media Player DRM License Acquisition and Music Copy Protection

FairUse4WM DRM stripper is a hacker utility that has the ability to crack and strip DRM (Digital Rights Management) copy protection from music and songs files offered by PlaysForSure-commpatible online music stores, music download sites, music subscription sites and record labels that are using Windows Media Player 10 and Windows Media Player 11 encoding protected by Windows Media DRM (WMDRM) version 10 and WMDRM 11. Current, online music stores that using PlaysForSure DRM license protection include NapsterToGo, MSNMusic, Amazon Unbox, Urge, Wal-Mart, Liquid Audio and AOLMusicNow.

When you download and play the Windows Media Audio (WMA) and Windows Media Video (WMV) protected with WMDRM, you’re told a license is required to play the selected content and Windows Media Player will launch WMP Digital Rights Management License Acquisition process to acquire valid license for the media from the DRM store servers. If no license can be found, you won’t be able to listen to the music song or the video.

FairUse4WM (Fair Use for Windows Media) uses a GUI version of drmdbg that supports individualization blackbox component (IBX) version .3930 and some WM11 versions and able to strips DRM headers from secure WMA files. FairUse4WM intends to enable fair-use rights to purchased media so that owners can freely copy to any devices or media. So import of KID/SID pairs is not allowed and, license expiration and rental detection is not supported. You won’t be able to unDRM any without them being licensed to you or without at least a file with active valid license.

FairUse4WM version 1.2 (new version that works around the new IBX version being pushed by Microsoft on new individualizationsfeatures) features DRMv1 support for files you ripped yourself with protection enabled, works with WM9 (individualized), includes a workaround for WM11 beta 2, subdirectory support by taking a directory as the command-line parameter, and WM10 and WM11 support.

To use FairUse4WM, download FairUse4WM. Just launch the FairUse4WM hack program to extract personally identifiable information (decryption keys) from the Media Player while playing the DRM protected media. Some WM installations have multiple ECC key-pairs where users need to do “Extract Keys” using multiple licensed files. Users may also need to individualize the system. With individualization the licenses information is stored in IndivBox.key. To individualize the system, download any demo drm video from Or go here to automatically individualization your system.

Update: FairUse4WM 1.3 Fix-2 with Mirakagi which supports Windows Media Player DRM up to version 11.0.6000.6324 in Windows XP and Vista has been released.

Source by dvdvideo

After Sales Service – Importance of After Sales Processes

Many sales persons are unable to understand the instant ROI that might result from efficient after sales service. Most people are of the opinion that after the sales process is over and commissions spent, any more time dedicated to the client or customer is a waste. Many people think that the sales person is not getting any remuneration to hold a customer. However, efficient after sales follow ups result in more revenue and profits.

Market experts harp on the importance of an effective after sales service. When a sales person is following up with the customer(s), he is offering a greater value than the client has paid for. This is what would lead to greater business, referrals, word of mouth publicity and greater sales. Three essential steps that expert business consultants suggest to follow are:

* Continue selling

* Try to be available 24×7 for any customer queries

* Work up to playing a key role when a client/customer encounters any issue with account management

More concisely, after sales service means managing the products post selling them and managing the client behavior. In recent times, several companies have introduced after sales service solutions using the cloud processes. They help in giving you a competitive advantage in this complex marker. The outcome is that you have a greater market share, minimize after-sales associated overhead on services and products, and enhance customer retention. In this regard, ten important elements in after sales cloud process are:

* Master data management

* Business process network

* Business process rules and business process management

* Cloud process systems dedicated to end-user members

* Performance management

* Cloud process hosting

* Cloud process customization

* Process improvement services

* Information management and monitoring

* Third party best-of-breed cloud brokering

There are certain benefits that result from after sales service using the cloud processes:

* Approximately 68 percent of returns are free of technical faults

* Improved control

* Improved customer satisfaction

* Lead time minimized by 20 to 50 percent

* Cost reduction of 10 to 50 percent

The market situations are competitive as every brand and company wants to make profits. An efficient after sales service not only ensures increased sales returns but also enhances customer maintenance.

Source by ajax