Technical Competencies Overview
Background: My career as a technology-focused professional began with AT&T, where I had the invaluable opportunity to collaborate with teams at Bell Labs in New Jersey. This early exposure to global technology experts significantly influenced my appreciation for technological innovation.
Key Digital Services Initiatives
- Initiative A: Frontera Furniture Case Study
- Challenge: Frontera Furniture’s online retail business was booming, pushing the company’s resources and in-house technology skills to their limits, resulting in a shift of focus from their core business to managing technology-related issues.
- Solution: Outsourcing all technology management to DigitalNetHosting® allowed Frontera Furniture to refocus entirely on their customers and core business of selling high-end furniture and delivering exceptional customer service.
- Outcome: Enabled a complete focus on enhancing customer experience and maintaining the brand’s reputation.
- Initiative B: Retail Electric Provider Transformation
- Challenge: Restrained by outdated technology platforms, the provider was unable to implement new business and pricing strategies that would benefit both consumers and the company.
- Solution: Developed custom enterprise applications and business tools for various company departments to manage pricing systems effectively.
- Deployment Complexity: Utilized Microsoft SQL for data centralization, ensuring compatibility with legacy systems, and integrated real-time with trading and external systems.
- Technologies: Adopted .NET framework and XML-based web services for future-proofing infrastructure and facilitating system connections.
- Initiative C: Dell’s Enterprise-Wide Web Application
- Challenge: During a period of explosive growth, technology teams needed to support 12 different lines of business with unique industry verticals.
- Solution: Created a sophisticated, custom-hosted web application enabling global online ordering for commercial businesses, including asset management features.
- Deployment Complexity: Implemented a secure, worldwide accessible application suite, scalable to 60K custom sites with multilingual and multicurrency capabilities.
- Technologies: Utilized Microsoft’s ASP framework and SQL Server databases, incorporating web services and APIs for integration with non-Microsoft and legacy systems.
Certifications
- CompTIA Security+
- Cyber Security Awareness 3.0
- Recognized by the U.S. Department of Defense, meeting the ISO 17024 standard, and applicable in Information Assurance Certification and Accreditation Process (DIACAP) and Risk Management Framework (RMF).
This journey through various technology-driven initiatives underscores a commitment to leveraging innovation for solving complex business challenges, ensuring operational efficiency, and fostering competitive differentiation.