Managed Hosting

Managed Hosting: Comprehensive Support and Expert Management

Full-Service Hosting on Demand: Imagine having an elite team of certified engineers and cloud specialists dedicated solely to optimizing and overseeing your digital infrastructure. At DigitalNetHosting®, we offer just that – a fully managed hosting service built on the robust foundation of IBM Cloud Services. This service is ideal for large, complex deployments, providing around-the-clock management of essential services such as databases, security, monitoring, and backups.

Customized Backup and Recovery Solutions: We craft backup and recovery strategies tailored to your business needs, utilizing the industry’s leading technologies and best practices, all managed by your own team of certified engineering experts.

Database Strategy Development: Collaborating closely with your team, we evaluate your current database setup and performance goals. Our DBAs then design an optimal database infrastructure and management plan to meet your immediate and long-term needs, addressing all critical design aspects.

Proactive Monitoring: Gain access to comprehensive reports and a dedicated team of engineers ready to act as your first line of defense. We devise a meticulous monitoring strategy and escalation process tailored to your needs.

Tailored Security Strategy: After assessing your specific requirements, we develop a security strategy that safeguards your environment without compromising performance, adhering to industry best practices from authoritative sources and ensuring compliance with SOC 2 certification standards for all IBM Cloud data centers.

Dedicated Expert Team: Benefit from the direct support of DigitalNetHosting®’s most experienced professionals, alongside the brightest minds from IBM Cloud, all committed to crafting and maintaining your ideal solution through best practices and extensive experience.

Your Support Structure Includes:

• Technical Account Manager (TAM): Your primary contact for managing all hosting-related requests or issues, ensuring seamless resolution and follow-up.
• Senior Systems Engineer (SSE): Platform-specific engineering experts dedicated to maximizing the performance and efficiency of your systems.
• Senior Database Administrator (DBA): The key specialist focused on optimizing your database’s performance, scalability, monitoring, and backups.
• Extended Support Team: A comprehensive team of certified experts, including data center operations engineers, change control managers, and billing specialists, all working together to enhance your hosted environment and manage your account.

Methodology and Continuous Improvement: Our certified engineering and support team begins by understanding your business objectives and technological requirements, designing the perfect environment to meet your goals. We then offer a proactive management plan, including disaster recovery options, database administration, monitoring, and security services. Regular reviews of your infrastructure’s health and performance ensure ongoing optimization, with immediate access to system and environment statistics through our Executive Dashboards, offering near-real-time insights into tickets, backups, bandwidth, uptime, and more for informed decision-making.